Setting up. My parental controls aren't working. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;. Choose how to filter or restrict access. Controls & Settings guide. ADSL/Copper broadband; BT Fibre broadband;Re: BT/McAfee Family Protection. Welcome and thanks for your post! I am sorry for the problems you're having with Parental Controls. Fix a problem with BT TV. Now we are being offered a new router by BT (presumably the latest. There doesn't seem to be any way to set parental controls at all. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions;. Reply. At the top right, tap the profile icon. Select Switch on then click ChangeBT Broadband and BT Wi-fi use BT Parental controls. How can I change my BT contact details in My BT? How to keep your family safe online with BT Parental Controls and the different blocking categories. Select a profile, then tap ‘’History. Selecting your model allows us to tailor our support site for you. At the end of your BT Broadband contract, there’s normally an £8/month price increase unless you re-contract onto a new plan (i. Can someone give me easy instructions to set up parental controls on my fibre broadband, the help file says log onto my bt and scroll. BT Parental Controls help keep your children safe online. With no data limits, you. What. BT Broadband Parental Controls . Raise a fault. Once activated try to disable the Homework time options as I have seen these stay in. BT app now lets you pause Wi-Fi and control screen time . Get unlimited internet access at any of our. Screen Time offers a wider set of controls, of which Content Restrictions is just one. 1. Buy TNT Sports Box Office or Sky Sport Box Office events on BT TV; Authorise purchases from BT Player internet matters. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. Performing a Factory Reset. The KidSafe setting applies to all devices in the house, so you may want to switch them off when the kids have gone to bed. KelvinClose. Manage everything from location tracking to. If none of those IP addresses work, or if your provider isn’t listed, you can find your router's IP address by going into the network settings on your computer. Online security as standard – BT Parental Controls can help you stay in control of what your family can access online. . BT Broadband can help protect your children against the risk of accessing inappropriate websites. i have set-up parental controls to block social media and this works fine on my laptop (win 10 and chrome), however my sons tablet (amazon fire) just ignores restrictions and goes straight to facebook, messenger ect ect. Stay in control of what your family can access online by setting filters for inappropriate content. These filters will also apply if you use your BT ID to log in to BT Wi-fi. On your device, open Family Link . Schedule bedtime, lunchtime or breaks for your family. Parental controls do not do anything. Broadband A type of internet connection supplied by an internet service provider e. 225+ live channels. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. Our Fritz!Box wireless router is designed to giver you a fast and reliable connection with great features including parental controls and easy 'plug-in and go' set up. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. BT is the most reliable broadband provider in terms of availability and network size. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. org BT Broadband Controls & Settings guide BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. That’s a saving of up to £120. Hi I also have the same issue. Sky replied go you questions a couple of days before, and you can read their responses too. Payment PIN help. . Home phone including Digital Voice. If you want to make any changes to the hub settings, you'll need the admin password. When I access the Tesco Groceries website some of the pictures of products on some pages fail to download and updating the shopping basket is difficult. To check if it’s ready, go to the WiFi Controls dashboard and scroll down to Parental Controls. 1. . In addition I have cleared my browser cache, flushed DNS, checked DNS is being handled by the hub, restarted hub, turned controls off and on. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. In this case it was worth doing as it fixed the problem. Foster carers and adoptive parents. Disable the Internet with a Firewall. These filters will also apply if you use your BT ID to log in to BT Wi-fi. And as a BT Broadband customer exclusive we’re also throwing in an extra 30% off your airtime and double data! Buy now. Broadband Extras & Apps from BT. The message will offer a choice on whether or not you would like to activate Parental Controls. Problem is they never are!!HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. Setting up. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual instructions. g. The web Search this site. Broadband & mobile networks. Choose "This is My [Device]" or "This is My Child's [Device]". 168. Try this method instead click manage on Your products then manage on the Broadband scroll down to the Parental controls section and click switch on. . How for keep your family safe online with BT Parental Navigation both and different blocking categories. Sign into your My BT account online. Community; Community; Announcements. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. It’s managed through your online account, although you can also see network activity using the BT app. We deliver our Fibrefast Full Fibre Broadband directly to your door. The parental controls are managed via the box so as unacceptable as it is it's probably something you've set yourself. Pause and rewind live shows on our most advanced personal video recorder yet. By using Broadband Backup, your BT Mobile parental controls will apply. I have 4G Broadband and the Parental Control is permanently on, When I check my account is is shown as not selected ( ie OFF). Hi, so i'm having a problem with one of my BT discs - bear with me here as a lot has happened. Re: Parental controls. I've had an. BT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. We run our business from home on BT business FTTP. Step 32: Click Continue. Select Control wi-fi access for your devices to manage your screen time online . All our broadband hubs have the latest technology installed to give you the best possible connection. Hi Abby1, Sorry about the problems you're having turning off the controls, unfortunately I have seen this happen before. Plus, BT customers can enjoy access to five million public Wi-Fi hotspots. sending a text message to someone Community. How to open the Hub Manager. ADSL/Copper broadband. Community; Community; Announcements. Step 2. You can adjust these settings in the mobile section of MyBT. Save over £100 a year on top-rated broadband. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. When you're logged into your BTID, click on "your security" as shown here: Once you click on "Your security", you should see the option to activate BT Parental Controls:Parental control and payment PINs Take control over what your kids stumble across (and rent!) by setting up parental controls About your PINs There are two PINs: one for parental controls and one for payments. Can you login to your MyBT account and select the parental controls options and turn them on again. Our Ultra package is just £21. So initially i had a BT hub 2 and two discs which were working without issue, absolutely flawlessly out of the box - apart from parental controls were not working. NordVPN: Best VPN for BT users. . Is it possible to keep the gaming block but make an exception for the PlayStation? Thanks, Rob. In response to rik321. Unleash the power of Community Fibre TV with London’s fastest 100% full fibre broadband provider. For a bit more security, you can add the SuperSafe Boost for £2 a month to put it on up to eight devices (including smartphones. Announcements, Guides & Community Updates; The Lounge; BT. I wanted to change the filter but its not letting me to access to the parental control. Solved: Do the BT Broadband Parental Control Settings Carry Over to the BT Hot-Spots? If not, can Parental Settings or Controls be applied to BTLike HomeSafe, BT Parental controls also have HomeWork time setting. Select “Family Management. Home phone including Digital Voice; BT Mobile; Email. 2. In short you are going via the parental controls already as a BT user, just that no sites are blocked due to hitting the content. Hi @Mummy_T and welcome to the community. I think we'll need to get our parental controls team to check this over for you, I'll send a private message in a moment so you can get in touch with the moderation team. 1. Activating BT Parental Controls BTW Step by Step instructionsParental Controls from your Internet Service Provider. BT Parental Control Options. Go to “ Settings . 18 million wi-fi hotspots worldwide. How do I update the software version of my Hub? How do I clear my statistics history? How do I check my usage history? Save the device configuration. Parental controls leave search sites such as Google and Bing accessible. BT Parental Controls. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. Just as Virgin offers online protection for its broadband customers, it also enables parents to control what their children can see on TV. When I turn them off it starts working. They are definitely not active and I am getting desperate with 4 boys under 12 home schooling on. Hi neil. Activation will take place automatically and households are automatically. Hi @MatrixProfessor the Parental controls are applied on the network and not the device so the block will apply to everything on your broadband connection. Activate the Manage BT Parental Controls option. BT Parental Controls help keep your children safe online. BT Broadband review: Full Fibre 1, 2, 100, 500 & 900. hi i have watched the tutorials and i do not have any of the manage buttons to set up my broadbandBT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. BT Security is the place to come for support with passwords and advice on staying safe online. To protect parental controls, create a PIN that your child doesn't know. on 20-04-2023 16h39 - last edited on 20-04-2023 16h45 by DavidM. My online account says it's activ. Circle’s parental control app and in-home device keeps things simple. Welcome to BT is the essential place for a new customer. Please helpRe: Parental controls. Open the Google Play app . any ideas how to stop this and block access from all devices including mobiles. Watch the video to get quick tips on how to manage parental controls on BT Broadband. Scroll to Parental Controls. 254. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. Your payment PIN can be used to. It uses a mobile signal to connect your devices until we've fixed the fault. Enjoy unlimited data from just £15 for the first 6 months. Tap Activate Parental Controls. Parental controls are still blocking some Xbox online games and mobile apps even when the parental controls have been switched off. There's 'manage service' but that doesn't get. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Sky Broadband Shield. Select the days you want to limit screen time. Manage phone settings. BT’s parental controls offer tight restrictions on what your child can see online. If you run into difficulties or have a question about BT’s products and services, join our community and. Tried deleting cache and rebooting the router. Turn on and off parental controls on Sky broadband. 22. com & Community; Broadband. Virgin also offers more advanced online protection, called Virgin Media Internet Security, powered by cyber security and privacy experts F-Secure. 65% of young people aged 11-16 are in favour of the. BT Parental Controls is free to BT Broadband customers. It’s like the controls setting is off, but the controls are still active. BT NetProtect Plus with fire wall, anti-virus and anti-spyware features, is designed to protect. All Zen Broadband packages come on 12-month contracts, which is shorter than the 18-month contracts demanded by many big-name providers. Click on Add user to create. BT Mobile parental controls and BT Broadband parental controls are controlled separately. Best VPNs for BT Broadband. The key features of BT Parental Controls: Protects all devices (computers, laptops, tablets, iPads, handheld devices, smartphones) that connect to your home. BTnet. BT Parental Controls Login to My BT and navigate to the Parental Controls panel. BT Parental Controls helps to protect your family from accessing unsuitable sites providing you both control and flexibility while online. . It’s your call. Step 1. You can completely personalise it to your family's needs. If I turn off controls WhatsApp doesn’t work. All our BT. I have activated my parental control but I have never gotten it to work. If you have the Account holder status if you follow the steps on - How to set up Parental Controls you'll find all the steps you need to. Cheers. Could you help me make my parental controls actually work? Best wishes, JP. We have a BT Youview Box. Browse . Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab It does not contain any parental controls filtering of inappropriate content. As these typically have to be set manually, you’ll find a comprehensive list of parental control guides that we’ve created to make this process easier to follow with our step by step videos and visual instructions. Buy the Google Nest Wi-Fi Router here. I have tried rebooting the router and was given advise to turn parental controls off for 24 hours and re activate. Connect for as long as you like and save your mobile data for when you really need it. Learn more about the ways BT keeps your details secure. Log in to My BT with your BT ID; Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select 'Manage Settings' under BT Parental Controls and choose the Change filter levels tab See what broadband options are available where you live. BT broadband deals; TalkTalk broadband deals;. They are showing as "Active" and have set up a custom filter as well as blocking a specific URL for testing. As of [year], the company has extended gigabit-capable full fibre service to more than seven million locations. You can find out more here - Turning Off Parent Controls. BT parent controls and web protect are enabled. Slide the button to Off position in the BT Parental Controls section to turn off the BT Parental Controls. ”. Make Free WiFi Secure with Instant Guard. My parental controls arent blocking anything even after going through all the steps recommended through the live chat and over the phone. 168. Have you tried using your BTID and password or which ever username and password that you used when setting up BT Parental Controls. . We've always had file sharing blocked in the past so has something changed at BT? I would prefer to block FS again and just. You may like to check the controls you have set up for your home broadband and the BT Mobiles in your household to make sure you’re happy with. com & Community; Broadband. Try My BTKeep your family safe online with BT Parental Controls. 1. The best part though, all of these work on Mac, PC, Android and iOS. Blazing speeds and huge network of over 5,000 servers. As a BT Broadband customer, you’ll get BT’s Virus Protect software included, which is powered by McAfee. Plusnet – 192. For some customers, a message may appear whilst using an internet browser. Learn about the 4G Mini Hub for BT Halo customers. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Due to an increase in demand across our service, our voice Helpline is currently available 10am–8pm Monday to Friday. Hi Community, We have seen some reports that when setting time restrictions on devices via BT Parental Controls, the time is not being saved meaning the devices intended to be restricted, are not. Please try after 15 minutes. It takes into account the first part of the site address, such as; "and not the information after this. Hi BT Community My parental controls do not work. I've recently set up parental controls, the homework mode, so that my son cannot access social media and games at a certain time. There are two kinds of PIN for BT TV. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows everything; We can't guarantee that BT. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. We're using Fibre Halo 2. If you follow the steps @licquorice has posted you should be able to turn off the Parental Controls. Subscribe to this Topic's RSS Feed; Mark Topic as New;Hi @Shaz2018 and welcome to our community. BT Parental Controls will block access to gaming applications that connect to the internet when the gaming category is blocked. Xbox Game Pass Ultimate on us! Buy a Full Fibre 500 or Full Fibre 900 broadband package and get 6 or 12 months’ access to over. Parental controls with Virgin Media TV. If you delete your account – your settings will be lost. New. BT Fibre broadband. BT Parental Controls allow you to restrict certain types of websites on all devices connected to the BT Smart. So initially i had a BT hub 2 and. Going to "Manage your extras". It’s important you choose a passcode that’s different to the one you use to unlock your device. What do you need them for? And which broadband providers help you do this? Read on for everything you need to know about setting up parental controls. BT parental controls. BT Broadband - BT Parental Controls lets you set strict, moderate or light filtering levels, and configure them to allow or restrict access to specific sites. They have never worked since my install in DecemberHi, Parental controls on bt. Governors and trustees. Circle’s Parental Controls. Tip: You can edit the weekly schedule and change the limit on any selected day. Step 3. Note: Please make sure the Private MAC Address is disabled on your clients, otherwise, the parental control won't take effect. These filters will. If controls are on (with light settings) i still cannot access gaming or social media sites unless I add them to the allowed list. Select More Options > Content Restrictions > turn on Block Inappropriate Apps And Games and Block Inappropriate Websites. or call 08454 123 662 from any other device. Most Popular Reviews. Full Fibre. More options. Half price SIM only plans for 6 months. New. Broadband parental controls help you protect your children against inappropriate websites. 30am and 9pm. Choose what your kids can see online and set limits for their online time with easy-to-use wi-fi controls. For example, if controls are on and WhatsApp is in the allowed website list, WhatsApp works. Thanks,Parental controls for Apple, Android and other devices. Select the user for whom you want to schedule play time, then select “Parental Controls”. You can also customise each level of control, allowing you to add or remove certain websites or categories of website appropriately. This information applies to iPhones with iOS 12 and up. That’s 25x faster than our standard fibre. It’s like the controls setting is off, but the controls are still active. Solved: Do the BT Broadband Parental Control Settings Carry Over to the BT Hot-Spots? If not, can Parental Settings or Controls be applied to BTHi I set up my hub to switch off for 2 hours. If you are already on BT and the VPN is working, then just enabling the parental controls will not change your DNS, it will simply change which sites are available via the existing DNS servers that you are using. I have set up custom parental controls. The purpose of the filter is to protect children from unsuitable content when online. BT Smart Hub and Ultrafast Smart Hub. It may take up to 10 minutes for filters to be applied to an active browser session. 1. Social workers. 168. The Hybrid Connect is designed to be used only when your fixed BT Fibre broadband connection is unavailable. Features a no-logs policy and 24/7 live chat support. To manage your settings, you need to log on to your BT. The Account Holder needs to set up and maintain this service. You can completely. . Each time I click Activate Parental controls or switch on web protect it advises that it can take up to 2 hours. Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. I think you need Sky Buddy to have parental controls like that. Please would someone post the fix in words as an answer to this. . To do this, you need to access your router’s administrative options. . The video guides are available on UKSIC’s site here. You have not allowed cookies and this content may contain cookies. The Lounge; BT. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to. You'll need to click on 'network properties', then look for 'default gateway'. Beginner. To find the model/version number of a device, check the bottom or back panel. BT Parental Controls. annoying | Expert Reviews. From the main menu, select Settings. When you're setting up the Parental Controls you can customise them to block certain categories. They worked fine until we moved house and were provided with a new hub. For BT Parental Controls we’re introducing SafeSearch and making it part of the product. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. Sky Broadband Shield is a set of tools designed to help make the internet a safer place for your whole family at no extra cost: Includes advanced protection that helps to prevent you accessing viruses, phishing or malware-infected sites. Since I received this, I have had problems setting up parental controls for one of my daughter's laptop. YouView from BT;. At the bottom center, tap Controls . The new internet filters will. I can set and block anything and it still lets me view the websites. It does have a "Pause All" feature, which will pause every device connected to the WHW network, but devices can't be. There are a range of filters to choose from to block content and usage. Hi, I'm unable to get these to work on my account. Here's how: Log in to My BT with your BT ID Scroll down to the 'My Extras' section and click Personalise your settings in the 'Parental Controls' panel Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off To turn them back on slide the. Parental Control; Options. Watch the video to get quick tips on how to manage parental controls on BT Broadband. The times that you want the BT Parental Controls on or off can be set as per the following link. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. But I realised the other day that it no longer is blocking websites I have added to my blocked list. The BT Parental Controls are either on or off for your broadband connection and all the devices that connect through that. on 20-04-2023 16h39 - last edited on 20-04-2023 16h45 by DavidM. The Light level blocks pornography, obscene or. It works on all devices when using your home BT Broadband connection or when logged into a BT Wi-fi hotspot with your BT ID. Does anyone else have problems with the security settings that are supposed to restrict content that is unsuitable for children? I have set the filters to restrict certain types of websites and the controls say that the filters are in place, but they do not work at all. Choose apps to restrict. @JohnC2 wrote: Hi @Valleycott the Parental Controls team found a mismatch in a background system which they have now corrected. The parental controls set for your Broadband Backup may be different to those on your normal hub. Going to "Manage your extras". This includes restricting children from accessing inappropriate or adult content. There's 'manage service' but that doesn't get. Good morning - I've just discovered that our parental controls arent working. 18 million wi-fi hotspots worldwide. Remember that parental control settings are only one part of online safety. Logging into a My BT account with a BT ID. Parental controls are provided as a part of TalkTalk HomeSafe by switching on the KidSafe feature. Then click 'Setup BT Parental Controls' Cyaose your kids can online 4. Parental control is not working. This means, regardless of the filter level or time-based filter you've turned on, you'll always benefit from SafeSearch so long as you're on BT broadband and have BT Parental Controls turned on. No end of parental discipline has had any effect. BT Parental Controls help keep your children safe online. When you're setting up the Parental Controls you can customise them to block certain categories. I have parental controls turned on for media streaming which I assume is causing the problem. You can also customise each BT Mobile on your account to access different levels of content if you wish. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. What's more, BT throws in a few broadband extras for free. BT Broadband . Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Get Full Fibre and enjoy. For BT Parental Controls we’re introducing SafeSearch and making it part of the product. I'd also recommend the MyBT app. Got a question about your BT Business broadband, BT Wi-fi, hubs or routers? Our Help & Support team have all of the answers right here. Parental control problems Go to solution I've just returned back to bt broadband and have been trying to set up parental controls, with no success. com & Community; Broadband. You have had too many unsuccessful attempts to login. Post 2 of 43. BT Parental Controls has three predefined filter levels that you can choose from (strict, moderate and light) that will apply to any. BT Parental Controls allow you to restrict certain types of websites on all. BT Fibre broadband / Parental controls; Options. ”. Re: Parental controls. 3. Hi @337allan. Pay nothing until Spring 2024. I used to use them and since going full fibre I never really realised they weren't working until I thought I best set it up (I thought maybe they needed setting up again) but no. Hi kimb1, BT Whole Home Wifi Mini system does not support scheduling (blocking certain devices from using the internet as specified times). I have tried switching off certain fi. ”. BT Home Hub 4 and. When you're setting up the Parental Controls you can customise them to block certain categories. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. Solved: Hi everyone, I'm looking for help with parental controls, im not able to find them any help would be appreciated. Go to the WiFi Controls dashboard. Quickly pause the internet on. It is simple to toggle parental controls on Sky Broadband. Our most reliable broadband. Please can you check and see if the Controls are working for you now and post back to let me know. My son uses Xbox live and I have set parental control to the highest level and blocked every type of access from 10pm. They can not be set to work on an individual device basis. The parental control option is activated but does not work.